30-Day Returns

Our 30-Day Promise

We want you to love what you ordered. If something isn't right, you have 30 days after delivery to contact us — and we'll make it right.

How It Works

Email bellico@bellico.shop with your order number and a short note about the issue (a photo helps if an item arrived damaged or incorrect). We typically reply within 24 hours on business days and will offer you one of the following:

• A free replacement — we send you a new piece at no cost,
• A full refund to your original payment method, or
• Store credit — if you'd rather pick something else.

In most cases you don't need to send anything back. We'll tell you right away if a return shipment is needed — for the vast majority of requests, it isn't.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us immediately with a photo and we'll prioritise a replacement or refund.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few extra days for the amount to appear on your statement. If more than 15 business days have passed since your refund was approved, please contact us at bellico@bellico.shop.

Plating & Care

Gold and silver finishes may naturally soften or fade over time with regular wear and exposure to water, sweat, perfume or chemicals — this is normal wear, not a defect. The exact materials and finish of each piece are listed on its product page. If you have known sensitivities to metals, please check the product materials before purchasing.

Fair Use

To keep this policy simple and generous, we may ask for photos or additional details, and we reserve the right to decline requests we reasonably believe to be abusive or fraudulent. This does not affect your statutory rights.

Australia & New Zealand

Customers in Australia and New Zealand may have additional rights under local consumer protection laws — including the Australian Consumer Law and the New Zealand Consumer Guarantees Act — that cannot be excluded by this policy. Nothing in this policy is intended to limit those rights.